NWR information
Central place for guidance, notes, and anything NWR needs to know when using the system.
Overview
Use this space to explain what the system is for and how NWR should use it day to day.
Example: “This system helps you manage knowledge and run workflows without needing technical input.”
How to use
Outline the main actions users should take.
- Go to the dashboard to access tools
- Edit knowledge chunks when information changes
- Run workflows when needed
Updating knowledge
Explain how and when content should be updated in the knowledge bucket.
- Keep responses accurate and current
- Use clear, concise wording
- Avoid duplication where possible
Workflows
Add guidance on when to use each workflow and what to expect from them.
Example: “Use Workflow A for standard replies, Workflow B for more complex queries.”
Notes
Use this section for any temporary instructions, updates, or reminders.